What’s in this magic paste?
A unique blend of 100% certified organic, natural ingredients! Skin-nourishing shea butter, moisture-absorbing arrowroot flour, odour-eliminating bicarbonate soda, coconut oil; the great all-rounder, and some skin-loving jojoba. Add a dash of certified organic essential oils, and you’ve got yourself Pits of Joy! cedar + clove contains a of bergamot, cedarwood atlas, clove bud and patchouli essential oils. While lemongrass + lavender contains bergamot, spike lavender and lemongrass essential oils.
How do I use this stuff?
Gently rub a pea-size amount under each armpit into the area where hair sometimes grows. Much like wasabi, a little bit goes a long way, and using more won't make it anymore effective, so no need to lather up. For best results apply Pits of Joy to freshly laundered skin after bathing. If you're already a hot mess, never fear; pop some on and it'll get you through. Either way, just be sure to give it a minute to absorb before you put a top on.
How does it work?
Pits of Joy works by neutralising the bacteria on your skin that cause you to smell, whilst still allowing your body to do what it does naturally. To break it down; sweat itself doesn't actually smell. It's the bacteria that live on your skin consuming the proteins and lipids in your sweat, that causes the odour. So if you eliminate the bacteria, you eliminate the smell!
How long will a jar last?
On average, a 55g jar will provide you with between six and ten weeks of joy. Although the exact length of that piece of string depends on you. If you shower six times a day, it’ll probably be less.
What's the shelf life?
Twelve months from date of purchase.
Why do I need to keep it out of direct sunlight and store it under 28C?
Just like you, Pits of Joy is made using 100% natural ingredients, that can be affected by changes in ambient temperature. For this reason it's best not to leave it in the car or on a window sill. If it does become too hot, give it a good stir and put it in the fridge to cool down. It won’t be any less effective for it’s hot time.
I have hairy armpits. Will this still work?
It sure will!
I don't have any hair. Will this still work?
It sure will! We just suggest that if you remove your hair, you do it in the evening, as the process can cause your skin to become more sensitive. But if that’s not possible, just give it 30 minutes or so before applying.
I’ve had a reaction to natural deodorants in the past. I suspect it might have been the bicarb soda. Will I get the same reaction?
Bicarbonate soda is a really effective antibacterial and antimicrobial agent, which is why it’s often used in natural deodorants. However, the amount of bicarb in a product coupled with an individual’s skin chemistry, may increase the pH level of the skin and possibly lead to a reaction. While Pits of Joy does contain bicarb, the result of the unique formulation is both effective at eliminating odour while also being gentle on sensitive skin. People who’ve experienced a reaction to other natural deodorants, often find they tolerate this range well, and their natural deodorant prayers have been answered! However everyone is different, and if you do experience a reaction, please discontinue use.
What postage methods are available?
Standard postage is offered at a flat rate of $8.25, Australia wide. If you're keen to get your mits on some pits post haste, we can send you up to four jars via Express Post for $17.50. For all orders over $100, free standard postage is available. All reoccurring subscriptions are posted at the reduced flat rate of $4 per order.
Do you ship internationally?
We sure do! Please contact us at email@example.com and we can provide you with a personalised quote.
How long will it take to get my package?
All orders will be processed and shipped out within one business day. Exact delivery time frames vary depending on your location within Australia. Standard delivery takes between 2 and 10 days. Express delivery is next business day for all capital cities within Australia, and 1 - 3 days for all other areas.
What payment methods are accepted?
We accept credit and debit card payments via Stripe, and also through PayPal.
ORDERS, RETURNS & REFUNDS
Do I need an account to place an order?
Nope, you can place an order without making an account. However, if you'd like to save your details for next time, just click the Create Account box on the Checkout screen and one will be created for you. You login details will then be emailed to you.
How do I set up a subscription? Can I change, pause or cancel my subscription?
Navigate to the page of your favourite deodorant, then from the drop down menu select how frequently you'd like to receive it. From there, head through to the checkout and agree to having your card billed at your chosen time interval. And voila! Your deodorant will arrive on your door step just when you need it, and never again will you have to remember to buy deodorant! Once set up, you're in total control of your subscription. Change address, card, pause, restart or cancel at anytime, simply by logging into your Account.
How do I track my order?
A confirmation email will be sent to you once your order has been processed.
Can I return a product or get a refund?
For hygiene and safety reasons, we're unable to accept returns or provide refunds on opened or used products. For all unopened and unused products, we have a 15 days returns policy. Just return the product to us in it's original packaging and in the condition that you received it, and once its been received and inspected, we'll be in touch with further information. Please be aware that in the case of returns or refunds, we don't cover shipping costs. If you have a concern about your product, please contact us directly at firstname.lastname@example.org so we can help sort it out. If you're aware of any skin sensitivities or allergic reactions, please patch-test the product on the inside of your wrist for 2 to 3 days before using on your arm pits. As everyone's skin chemistry is unique, its important that you look after yours. If you notice a reaction, please discontinue use. Pits of Joy cannot be held responsible for any reaction experienced.
JAR RETURN PROGRAM
How does the Jar Return Program work? Do I really get free shipping and a discount?
Collect three or more full-size Pits of Joy deodorant jars, post them back to us and we’ll email you a discount code for free shipping on your next purchase and a $2 discount on each new jar you buy during that transaction, up to the number of jars your returned to Us. So the more jars you return, the more jars you get a $2 discount on. Once we receive those jars, they'll be sanitised and given another life (maybe even nine!). Send us an email at email@example.com and we'll send you the return postal address and further details.